A Sprig pre-order is a reservation for a device that is not yet manufactured. By pre-ordering, you secure a unit from our first production run and help us fund the manufacturing process.
These Pre-Order Terms supplement our Terms of Service and Privacy Policy. If there’s a conflict between these and the general Terms, these Pre-Order Terms govern for matters specific to pre-orders.
1. The pre-order process
1.1 What you pay, when
| Stage | What happens | When |
|---|---|---|
| Reservation | You place a pre-order on aura-link.app/sprig/reserve and pay a $19 reservation deposit | At pre-order |
| Production confirmation | We notify you when manufacturing begins. You can cancel for full refund up to this point. | ~60-90 days after pre-order |
| Pre-shipment charge | We charge the remainder of the purchase price plus shipping & tax, at least 14 days before shipping, using the payment method on file | ~30-60 days before ship |
| Shipment | We ship your Sprig and email you tracking | When manufactured & ready |
You will not be charged the remainder until we are ready to ship within 14 days. If we cannot ship within 14 days of charging the remainder, we will refund the remainder and ask you whether to keep your reservation active.
1.2 Order confirmation
After paying the reservation deposit, you’ll receive an email confirmation with your order number, estimated production timeline, and a link to manage or cancel your pre-order. Save this email. It’s your receipt and your reference for any support requests.
2. Estimated ship date
The current estimated ship date is 2027. This is an estimate, not a guarantee. Hardware manufacturing involves uncertainties: tooling delays, component supply, certification timelines, and shipping logistics.
We commit to:
- Communicating any delay greater than 30 days to all pre-order customers via email
- Allowing full refunds at any point before we begin charging the remainder of your order, regardless of how long the delay
- Providing monthly updates during production
3. Your right to cancel and refund
| Time of cancellation | Refund |
|---|---|
| Any time before production begins | 100% of deposit refunded |
| After production begins but before remainder charged | 50% of deposit refunded (unit being made for you specifically) |
| After remainder charged but before shipment | 100% refund of remainder; deposit forfeit |
| After shipment | See §5 — Returns |
To cancel: email [email protected] with your order number, or use the cancellation link in your order management page.
3.1 Special protections — required by law
These rights are in addition to any rights you have under applicable law and do not waive them:
- United States (FTC Mail Order Rule): if we cannot ship within the originally promised time and don’t update you with a new date you accept, you are entitled to a full refund.
- European Union & UK (Consumer Rights Directive): you have a 14-day right of withdrawal from the date you receive the product, regardless of reason.
- California, New York, and similar states: state consumer protection laws apply.
4. What you’re agreeing to
By placing a pre-order, you agree:
- The product description on the pre-order page is the product you’re reserving. We may make minor specification changes but will notify you of any material changes and offer a full refund if you don’t accept them.
- The estimated ship date is an estimate, not a guaranteed delivery date.
- We may be unable to fulfill if (a) we cannot manufacture, or (b) we determine the product is unsafe to ship. In either case, all unspent funds will be refunded.
- Pre-order pricing is for the original pre-order customer and not transferable to a different person. You may update the shipping address until we ship.
5. Returns after shipment
Once your Sprig has shipped, you have 30 days from delivery to return it for a full refund, minus return shipping costs. The product must be:
- In original packaging
- Unmodified (firmware updates we push are fine)
- In a re-sellable condition (light cosmetic wear from setup is acceptable)
To start a return, email [email protected] with your order number. We will provide a return shipping label and instructions.
5.1 Defective units
If your Sprig arrives defective or fails within the 1-year limited warranty period, we’ll send a replacement at no cost to you.
6. Shipping
6.1 Where we ship
At launch, we ship to:
- United States (50 states + DC)
- Canada
- United Kingdom
- EU member states
We will add additional countries as we secure regulatory clearance.
6.2 Customs and import duties
For international orders, you are responsible for any customs, import duties, or VAT not collected at checkout. We will provide accurate customs paperwork and item value declarations.
7. Software and services that come with your Sprig
Your Sprig requires the Aura mobile or web application to function fully. We commit to providing:
- Mobile app support: for at least 4 years from your date of delivery
- Cloud service support: included in your purchase for the first 24 months, after which a small annual subscription (currently planned at $0-$2/month per device) may apply to cover server costs. Pricing of any future subscription will be set with at least 12 months’ notice and grandfathered for early customers where possible.
If we discontinue cloud services entirely, we commit to releasing a final firmware update enabling local-only operation where technically feasible.
8. What pre-order doesn’t include
A pre-order is not an investment, equity, or partnership. It does not give you any ownership in Aura Link, Inc., any right to share in profits, or any right to vote on company decisions. It is a consumer purchase reservation, nothing more.
9. Limitation of liability
Our total liability for any pre-order issue is limited to the amount you have paid us for that pre-order. This does not limit your statutory rights under applicable consumer protection law.
10. Disputes
If you have a problem with your pre-order, please contact us first at [email protected]. We will work to resolve issues quickly. If we cannot resolve, the dispute resolution process in our Terms of Service applies.
11. Changes to these Pre-Order Terms
We may update these Pre-Order Terms. Changes apply only to pre-orders placed after the change. For existing pre-orders, the version at the time of your order applies — except where required by law to apply changes retroactively.
12. Contact
- Pre-order questions: [email protected]
- Refund requests: [email protected] (subject: “Refund request — order #XXXXXX”)
- Legal: [email protected]
Aura Link, Inc.
Looking for a quick refund summary? See the Refund Policy.